Medical Information

Making use of state-of-the-art technology to ensure patient safety in Europe, CIS & the US.

Helping to guarantee patient safety. Twenty-four hours a day.

A trusted, highly engaged MI partner for Pharma, Biotech, and Medical Device companies, delivering excellence and ensuring compliance across Europe, CIS, and the US throughout the product lifecycle. We offer a spectrum of Medical Information (MI) Services delivered on a 24/7 basis by our bilingual native-speaking professionals. Biomapas’ experienced Medical Information experts employ state-of-the-art technologies to help you produce reliable information efficiently and help you guarantee patient safety.

Medical Inquiry Intake & Management

Biomapas’ proven global network with profoundly experienced professionals to accurately fulfill inquiries across Europe, CIS/EAEU, and the US are at your disposal.

 

 

 

 

 

 

Multilingual Call Handling Service

Medical Inquiry Management System

Respond to inquiries through both verbal and written communication channels 

Adverse event, Product Quality Complaint Intake and Handling

After-Hour Support

 

Medical Writing

 

Our Medical Writers can rapidly review or create new content and translate Medical Information documents, including Standard Responses’ Documents update or creation and Custom Response Creation.

 

Standard Responses’ Documents update and/or Creation

Custom Response Creation

Translation Services

Quality Management

 

 Our team exercises their knowledge and experience to ensure high-quality results, create suitable SOPs, set up KPIs and metrics, and always stay focused on compliance.

SOP Creation

Key Performce Indicators & Metrics

Integrated Compliance Monitoring

Geographical Coverage

Medical Inquiry Intake & Management

Biomapas’ proven global network with profoundly experienced professionals to accurately fulfill inquiries across Europe, CIS/EAEU, and the US are at your disposal.

Multilingual Call Handling Service

Medical Inquiry Management System

Respond to inquiries through both verbal and written communication channels 

Adverse event, Product Quality Complaint Intake and Handling

After-Hour Support

Medical Writing

Our Medical Writers can rapidly review or create new content and translate Medical Information documents, including Standard Responses’ Documents update or creation and Custom Response Creation.

Standard Responses’ Documents update and/or Creation

Custom Response Creation

Translation Services

Quality Management

Our team exercises their knowledge and experience to ensure high-quality results, create suitable SOPs, set up KPIs and metrics, and always stay focused on compliance.

SOP Creation

Key Performce Indicators & Metrics

Integrated Compliance Monitoring

Geographical Coverage

Flexibility

Flexible scope of services from End-to-End MI function or partial MI activities 

Acting Globally

Our integrated contact centres guarantee a response to medical information inquiries 24/7.

CIS Region

The partner of choice to extend your commercialization activities in CIS countries.

A partner that is dedicated to you and understands the challenges you face. 

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Olga Asimaki

Olga Asimaki

Head of Global Medical Information

Olga Asimaki is a certified Medical Affairs professional with extensive experience in all aspects of Pharmacovigilance and Medical Information. During her career in Big Pharma, Olga has worked with global teams to successfully launch, implement and maintain a medical information system and its processes at both global and local levels. Olga is a post-doctoral neuroscientist holding a PhD in Pharmacology.